At ChauffeurXpress, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services.

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of information we may collect include:

• Personal Details: Name, phone number, email address, and postal address.

• Booking Information: Details related to your ride, including the date, time, pick-up and drop-off locations.

• Payment Information: Credit/debit card details or other payment information for processing payments.

• Communication Data: Information provided during calls, emails, or chat communications.

2. How We Use Your Information

The information we collect is used for:

• Service Delivery: To process and manage your bookings, including ride scheduling, confirmations, and communications.

• Payment Processing: To securely process deposits, payments, and refunds related to your bookings.

• Customer Support: To address your inquiries, provide support, and update you on changes or relevant information.

• Marketing: With your consent, we may use your contact information to send you updates about our services, offers, and promotions.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures, including encryption, firewalls, and secure data storage, to protect against unauthorized access, alteration, or destruction of your personal information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers, such as payment processors or IT service providers, solely for the purpose of delivering our services. These providers are obligated to protect your information in accordance with this privacy policy.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Update: Correct or update any inaccuracies in your information.

• Delete: Request the deletion of your personal information, subject to legal and contractual obligations.

• Opt-Out: Unsubscribe from marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and personalise our services. You can control the use of cookies through your browser settings.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any updates will be posted on this page, and we encourage you to review the policy periodically.